If you would like to make a return you need to contact Piajeh within 7 days of your dated order via email at: hello@piajeh.com. Once contacted we will issue you a returns authorisation code via email which you will need to include on the package you are returning to us. Your return must then be received within 14 days of your date of purchase. Please include your original receipt within the package. Customers may also make returns in store once you have received your returns authorisation code. Any returns received after 14 days of the date of purchase are accepted at the sole discretion of Piajeh.
All returning goods must be returned in the same condition as they were sold to you, unworn and with all original tags attached. Goods will also need to be free of the following: any marks, deodorant, perfume or smoke that may have left a scent or mark. All returning goods will need to be returned in their original packaging. Items returned without tags, worn, scented or damaged by the customer will not be refunded or exchanged.
Please note that if we receive your return in a condition which we feel is not fit for exchange or refund we will contact you. Piajeh reserves the right to refuse a refund or exchange for any non-faulty items that have been worn, washed or had any tags removed. We will not refund or exchange items which we believe fail to meet the standards explained in the above paragraph.
We recommend that you return goods via registered mail so that you have proof of postage, and please ensure you have appropriate insurance for the value of the items. Piajeh cannot accept responsibility for goods lost or damaged in transit.
Please note all sale items purchased outside the United Kingdom cannot be returned for a refund or credit note.
We aim to process all refunds within 10 working days, but during busy times/bank holidays this may take a little longer. However we will aim to keep you fully informed and will confirm by email once the refund has been processed.
Faulty Goods
If you have received a faulty item (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges.
General Small Print
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