EXCHANGES
All exchange enquiries can be made by contacting admin@piajeh.com with ?EXCHANGE? in your subject heading. We can only exchange an item for a different size, style or colour subject to the product availability. Exchanged items can only be dispatched after the returning goods have been received (please see RETURNS on how to do this). Customers will incur any shipping costs for the returning items.
RETURNS
If you would like to make a return you need to contact Piajeh within 7 days of your dated order via email at: admin@piajeh.com. Once contacted we will issue you a returns authorisation code via email which you will need to include on the package you are returning to us. Your return must then be received within 14 days of your date of purchase. Please include your original receipt within the package. Customers may also make returns in store once you have received your returns authorisation code. Any returns received after 14 days of the date of purchase are accepted at the sole discretion of Piajeh.
All returning goods must be returned in the same condition as they were sold to you, unworn and with all original tags attached. Goods will also need to be free of the following: any marks, deodorant, perfume or smoke that may have left a scent or mark. All returning goods will need to be returned in their original packaging. Items returned without tags, worn, scented or damaged by the customer will not be refunded or exchanged.
Please note that if we receive your return in a condition which we feel is not fit for exchange or refund we will contact you. Piajeh reserves the right to refuse a refund or exchange for any non-faulty items that have been worn, washed or had any tags removed. We will not refund or exchange items which we believe fail to meet the standards explained in the above paragraph.
We recommend that you return goods via registered mail so that you have proof of postage, and please ensure you have appropriate insurance for the value of the items. Piajeh cannot accept responsibility for goods lost or damaged in transit.
We aim to process all refunds within 10 working days, but during busy times/bank holidays this may take a little longer. However we will aim to keep you fully informed and will confirm by email once the refund has been processed.
FAULTY GOODS
If you have received a faulty item (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges.
COMPETITIONS
All prize draws are open to anyone aged 18 or over. Our prize draws may be promoted over several different websites simultaneously & all prize draws have opt in marketing. Persons connected with Piajeh or any other prize draw sponsors are ineligible. This is a Free Draw and the winner will be drawn randomly by computer. No alternative prize will be offered and it must be redeemed within three months. Valid emails must be entered plus a contact number to validate the winner. You will only receive the prize once it has been validated by email.
The winner will be posted on the site. Strictly one entry per person and duplicate entries will be cancelled.
Vouchers are valid for three months only, once redeemed. To redeem, we will contact you and credit your online account. Please note all vouchers are valid ONLINE only and are not to be used in store.
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PROMOTIONS & DISCOUNTS
10% welcome discount only valid to new customers on their first online purchase and is not valid in store. Only one voucher to be used per customer and per email address. Discount is not to be used in conjunction with any other offers or sale items. All promotions will have a 'valid until' or 'end' date, however we reserve the right to change or remove discounts at any time without notice. There is no cash alternative.
In all cases of free shipping promotions, the shipping charge will only be deducted. No taxes, duties or custom charges will be removed. We do not cover the cost of returning international or national orders.
Promotional codes cannot be applied retrospectively to previous orders. Some brands and designers are excluded from promotions/discounts and other exclusions may apply.
We do not adjust prices to items purchased before a promotion if a customer has previously bought a sale item at full price.
BLACK FRIDAY SALE
